36 Le Duc Tho Street, My Dinh 2 Ward, Nam Tu Liem District,
Hanoi,
Vietnam,
10000,
Ha Noi Municipality
“The location offers easy access to both the airport and local attractions.”view full review
Crowne Plaza West Hanoi Residences offers a 5-star experience with 519 individually furnished rooms and a range of tailored amenities. Guests can enjoy on-site dining at Lackah along with dedicated meeting facilities and a luxurious spa. This hotel caters to family vacations as well as business trips.
Rooms & Amenities
Rooms feature modern comforts such as air conditioning, free Wi-Fi, and flat-screen TVs. Certain units provide city views, kitchen facilities, and washing machines. The Crowne Plaza also boasts options for executive lounge access and room service.
Dining Options
Dining options include the Crowne Plaza's Lackah, known for Vietnamese dishes like Pho and Bun Cha, accommodating 200 guests indoors and outdoors. The hotel also provides various gourmet dining experiences with local and international selections.
Leisure & Wellness
Leisure facilities encompass the largest 5-star spa in town, which offers massages and body treatments. A 24-hour gym is available for fitness enthusiasts, along with an outdoor pool for relaxation and recreation.
Business & Location
Business travelers benefit from a dedicated conference floor with 10 meeting rooms and a ballroom for events. The Crowne Plaza provides easy access to major corporate companies and is located near popular attractions such as Keangnam Hanoi Landmark Tower and the Vietnam Museum of Ethnology.
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Choose your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Comprehensive guide to transport options for seamless travel
City Centre
Hanoi
4.4
mi
Airports
Noi Bai International (HAN)
16.7
mi
Cat Bi International (HPH)
80.5
mi
Train
Ha Noi Railway station
4.8
mi
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
Delicious Breakfast Buffet
“The breakfast buffet at the hotel was simply really good! I particularly enjoyed the crispy bacon and flavorful hashbrowns, made my mornings good. The wide variety of options really stood out, ensuring there was something for everyone.” view full review
Very nice Spa Experience
“I had an amazing spa experience during my stay, particularly enjoying the massages provided. The atmosphere was relaxing and serene, contributing to a perfect way to unwind after a busy day. The spa services truly exceeded my expectations!” view full review
Beautiful Gym Facilities
“The gym was fine and well-equipped, making it easy for me to stick to my fitness routine during my stay. I found it to be spacious and clean with an inviting atmosphere for my workouts.” view full review
Family-Friendly Facilities
“As a family traveling with kids, we were extremely pleased with the children's amenities offered. The hotel catered perfectly to families, our kids had a great time during our visit. It made the stay enjoyable and stress-free for everyone!” view full review
General
Smoking allowed in designated areas
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
Rooms/ Facilities for disabled
Luggage storage
Lift
Currency exchange
ATM/Cash machine
Sundry/Convenience shop
Gift/Newsstand
Multilingual staff
Sports & Fitness
Fitness centre
Guest Parking
Kitchen
Refrigerator
Electric kettle
Microwave
Services
Room service
Laundry
Dry cleaning
Tours/Ticket assistance
Wedding services
Medical facilities service
Shops/Commercial services
Newspaper service
Bell staff/Porter
Dining
Paid breakfast
Restaurant
Poolside snack bar
Snack bar
Coffee/Tea in lobby
Buffet breakfast
Business
24-hour business centre
Meeting/ Banquet facilities
Children
Cots
Babysitting/Child services
Children's pool
Kids club
Facilities for people with disabilities
Bathroom for disabled
Spa & Leisure
Outdoor swimming pool
Ballroom
Spa & wellness centre
Sauna
Treatment room
Library
Room features
Free Wi-Fi in rooms
Air conditioning
In-room safe
Mini-bar
Sitting area
Dining table
Bathroom
Washing machine
Slippers
Free toiletries
Self-catering
Kitchen
Refrigerator
Electric kettle
Microwave
Media
Flat-screen TV
Telephone
AM/FM alarm clock
Room decor
Parquet floor
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Location
36 Le Duc Tho Street, My Dinh 2 Ward, Nam Tu Liem District,
Hanoi,
Vietnam,
10000,
Ha Noi Municipality
Map view
36 Le Duc Tho Street, My Dinh 2 Ward, Nam Tu Liem District,
Hanoi,
Vietnam,
10000,
Ha Noi Municipality
City landmarks
Landmark
Keangnam Landmark Tower 72
1.3
mi
Museum
Hanoi Museum
1.1
mi
Museum
Vietnam Museum of Ethnology
2.2
mi
Stadium
My Dinh Stadium
1.0
mi
Tower
Keangnam Hanoi Landmark Tower
1.1
mi
Park
Thu Le Zoo Hanoi
2.6
mi
Landmark
My Dinh National Stadium
2900 ft
Landmark
Hoang Office Hanoi
2300 ft
Landmark
3D Gallery
1.1
mi
Museum
Bao tang Hau can
3700 ft
Landmark
Cho My Dinh
3900 ft
Landmark
The gioi di dong
4200 ft
Landmark
Sky 72 Observatory
1.3
mi
Church
Hanoi International Fellowship @ Detech
4700 ft
Landmark
Thi Cam Temple
5200 ft
Landmark
Dinh Mai Dich
1.0
mi
Mall
The Garden Shopping Center
1.1
mi
Landmark
VNU - University of Engineering and Technology
1.3
mi
Landmark
CGV CINEMA IpH
1.1
mi
Landmark
Cho dau moi Xuan Thuy
1.1
mi
Landmark
Toa nha Bo Ke hoach va Dau tu
1.1
mi
Landmark
Nha lam viec Bo Lao dong
1.1
mi
Mall
Indochina Plaza Hanoi
1.1
mi
Landmark
Vietnam Judicial Academy
1.3
mi
Market
Cho Dong Xa
1.2
mi
Landmark
CUC Gallery
1.2
mi
Landmark
Dien may pico
1.3
mi
Landmark
Dinh Lang Me Tri Ha
1.4
mi
Market
Cho Me Tri
1.4
mi
Nearby
Sinh vien Cong giao Phu My
2000 ft
Restaurants
Adobi Buffet
2000 ft
Nguyen Co Thach Street 3rd Floor
Gapama Coffee Shop
3400 ft
Number 1
Alafolie Bakery
3000 ft
No 12A
Thien Loc Restaurant
3800 ft
101-102
Reviews and Ratings
Reviews from guests about their experience.
Guest reviews
5.0/10
based on 5 reviews
8.5
8.5/10 based on 149 reviews
Rod
United States,
March
2025
7.0/10
My stay at Sheraton Hanoi West was quite pleasant overall, but it's important to note that it's a bit far from the main tourist attractions. The elegance of the hotel and its friendly staff really stood out, while the dining options had some hits and misses. I loved the spacious room and amenities but had some issues with the breakfast variety and room service.
Rooms
8.0
The room was spacious and had a huge flat-screen TV. However, the AC was a bit too cool for my liking, and there was no bidet in the bathroom, which is a common feature in many upscale hotels in Asia.
Service
9.0
The staff were incredibly friendly and attentive. They made sure I felt at home, and the check-in process was smooth despite the deposit policies.
Location
6.0
It's about a 30-40 minute ride to downtown, which can be a hassle for tourists. The surrounding area is still developing, and there weren't many convenient stores nearby.
Dining
7.0
Breakfast at the Lackah restaurant was plentiful, with some great options like Korean bibimbap and pho. Room service could improve, though, as I found it uncomfortable to dine at the business desk without a serving cart.
Facilities
7.0
The gym and pool were nice features, although the pool is visible to those using the elevators. My experience at the spa was okay, not extraordinary, but the massages were decent.
William
United States,
December
2024
5.8/10
I really enjoyed my stay at the Sheraton Hanoi West, but there were a few hiccups. The staff were incredibly friendly and attentive, which made a huge difference. However, the location was a bit far from the Old Quarter, making it less convenient for sightseeing.
Rooms
8.0
My room was spacious and well-maintained, with a big comfy bed that I loved. I felt very relaxed during my stay.
Service
9.0
The staff were welcoming and ready to help at every turn, which made my experience much more enjoyable.
Location
6.0
It's about a 45-minute taxi ride from the Old Quarter. While it was nice to be away from the hustle and bustle, it definitely took some extra planning to get around.
Dining
7.0
The dinner buffet at the hotel was a good surprise, featuring a solid variety of Asian cuisine. However, I felt the Regency Lounge could use a bit more food variety during dinner.
Facilities
7.0
The hotel offered many useful facilities, but the steam room was out of order during my visit, which was a letdown.
Nathaniel
United States,
December
2024
5.0/10
My stay at Sheraton Hanoi West was largely pleasant, offering elegant surroundings and friendly service, though there were a few drawbacks. The spacious rooms were a highlight, though I found dining options to be average. Additionally, the location, while decent for business, felt a bit removed from the bustling heart of Hanoi.
Rooms
8.0
The room was spacious and comfortably appointed, with a large flat-screen TV and a nicely designed bathroom that featured both a shower and bathtub. I appreciated the free WiFi, though the connection faltered outside my room.
Service
9.0
Staff service was commendable, as they were attentive and friendly, ensuring I felt welcome throughout my stay. I enjoyed the warm interactions, especially with staff like Quahn and others at the restaurant.
Location
7.0
The hotel is situated a 30-40 minute ride from downtown Hanoi, making it less convenient for sightseeing. While there is a nearby supermarket, the area is still developing, which made finding additional amenities challenging.
Dining
6.0
Breakfast at the Lackah restaurant offered a variety of options, including tasty pho and Korean bibimbap. However, I found the dinner choices to be lacking and would suggest sticking to a la carte options.
Facilities
7.0
The hotel features a nice swimming pool and a spa, although I felt the spa services could be improved. My experience with room service was less than ideal, especially since there wasn't a serving cart for my late dinner.
Marie
United States,
November
2024
5.0/10
My stay at Sheraton Hanoi West was quite pleasant, with great service and well-maintained facilities. However, I found the location a bit far from the main tourist areas, and I struggled with the comfort of the bedding in my room.
Rooms
6.0
I had a king room that was spacious and clean, but the mattress felt too soft for my liking and the pillows didn't provide enough support. The shower only had a ceiling spray, which was a bit inconvenient.
Service
8.0
The staff were incredibly friendly and attentive, making sure I felt welcome throughout my stay. Their commitment to service really stood out to me.
Location
6.0
While the hotel is across from a Highlands coffee shop, it's quite far from the tourist attractions. A taxi ride to the Old Quarters takes around 30-40 minutes.
Dining
7.0
The breakfast offered a good variety and was tasty, making dining convenient. However, I would have liked more options available for dinner.
Facilities
8.0
The gym was well-equipped, and the pool looked lovely for a relaxing dip. Overall, facilities were more than adequate.
Joseph
United States,
November
2024
5.6/10
I had a wonderfully relaxed stay at Sheraton Hanoi West, with the service really standing out. The room was spacious and clean, overlooking the swimming pool, while the breakfast had decent options but could use a bit more variety. However, I did encounter some noise issues, which detracted a little from my experience. Overall, it was a pleasant stay, and I'm definitely considering a return for the nice hospitality.
Rooms
9.0
My room was spacious, clean, and included all the amenities I needed, like a shower and bathtub. The view of the pool was a nice touch.
Service
10.0
The staff was friendly and attentive, making sure to remember details about my stay, which really enhanced the experience.
Location
8.0
While it's a bit far from the Old Quarter, the location was still convenient for getting around, and there was less traffic than in other areas.
Dining
7.0
Breakfast had a good selection, but there could be more options, especially for vegetarians. Still, it was definitely value for money.
Facilities
9.0
The facilities were well-maintained, including the pool and other amenities offered, like shuttle service which made moving around easier.
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